For orders that are purchased online, you have the right to return with a full refund within 14 days of receipt.
When returning Products please return unused and with the original packaging. Products cannot be returned once assembled/part assembled, unless in compliance with your statutory rights. As many of our products are of a bespoke nature we cannot issue refunds on items which have been cut for you, this includes poles, tracks, fabrics and part orders of wallpaper.
For Products purchased via Ecommerce, we ask that you exercise reasonable care while examining the Products by not assembling where possible.
When returning Products, please return, disassembled, and with original packaging. Please contact Customer Services. This does not affect your statutory rights.
If you need to amend or cancel your Made to measure Upholstery, Non made to measure Upholstery or Furniture order, you may only do so up to 48 hours after you have placed your order by contacting Customer Services*. Thereafter we reserve the right to charge you up to 25% of the value of the amended/cancelled Product.
Once received, these Products cannot be cancelled unless confirmed defective by a Tallantyre Ltd. appointed inspector, or in compliance with your statutory rights.
Upholstery and Furniture can only be returned by contacting Customer Services* to discuss collection.
Furniture and Non-made to measure Upholstery purchased via Distance Selling may be cancelled or returned at any time up to 7 working days from the day after receipt by informing us within that period that you wish to do so.
If after cancellation the Furniture or Non-made to measure Upholstery, purchased via Ecommerce has been delivered it must be kept in good condition. This does not affect your statutory rights.
Complete orders of wallpaper may be returned by contacting us within 14 days of receiving your order. We cannot accept returns of part of an order. Cut wallpaper, wallpaper ordered by the metre, can not be returned as it has been cut especially for you. This includes most of the Brian Yates Wallpapers.
Fabrics and trimmings are cut when ordered and so are not returnable. In some cases, we may be able to return full order to the supplier for a 25% restocking fee, please contact us and we will enquire as to whether this is possible.
Occasionally faults occur in wallpaper and fabrics. Please contact us on 01670 517214 between 9am and 5pm Monday to Saturday if you notice a fault. Please inspect all fabrics before cutting as we cannot consider cut fabrics for return. Please inspect all rolls of paper for faults before hanging and once hanging has begun keep a look out for any faults you may have missed.
Defect and Damage
On delivery, it is your responsibility to inspect and report to Customer Services* any visible damage/defect to the Products and to your property. Do not leave products wrapped and unchecked. All visible damage should be reported within a reasonable timeframe, we consider this to be within 3 days of delivery .If you believe our Products are of an unsatisfactory quality, please contact Customer Services* as soon as reasonably possible and treat the Product with care while your claim is being investigated.
For Furniture, Made to measure Upholstery, Non made to measure Upholstery and MTM products, we reserve the right to inspect and remedy on site any reported issues, in compliance with your statutory rights.